Privacy policy

Privacy Policy

Last updated: October 28, 2026

ELVEON LLC ("we", "us", "our") operates www.lunara-comfort.com.br (the "Store"). This Privacy Policy explains how we collect, use and share your personal information when you visit or buy from the Store.

Information we collect

  • Information you provide: name, email address, shipping and billing address, and order details when you place an order or contact us.
  • Payment information: payments are processed by our payment providers. We do not store full card numbers.
  • Device and usage information: IP address, browser type, pages viewed and similar data collected through cookies and similar technologies.

How we use your information

  • To process and deliver your orders, send order and shipping updates, and handle returns.
  • To respond to your questions and provide customer support.
  • To prevent fraud and keep the Store secure.
  • To improve the Store and, where you have agreed, send you marketing emails. You can unsubscribe at any time.

Sharing your information

We share personal information only with service providers that help us run the Store (such as Shopify, payment processors, shipping carriers and fulfillment partners), when required by law, or to protect our rights. We do not sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how the Store is used. You can manage cookies in your browser settings and through the cookie banner where available.

Your rights

Depending on where you live (including under the UK GDPR and US state privacy laws such as the CCPA/CPRA), you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to opt out of targeted advertising. To exercise these rights, email support@lunara-comfort.com.br. You can also use the "Your Privacy Choices" page on the Store.

Data retention

We keep order information for as long as needed to fulfil orders and meet legal, tax and accounting obligations.

International transfers

Your information may be processed in the United States and other countries where our service providers operate, using appropriate safeguards.

Children

The Store is not intended for children under 16 and we do not knowingly collect their data.

Changes

We may update this policy from time to time. The updated version will be posted on this page with a new date.

Contact

ELVEON LLC
2335 E. Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, USA
Email: support@lunara-comfort.com.br